Terms of service

Last updated: October 29, 2026

Welcome to SOVA. These Terms and Conditions ("Terms") govern use of wearsova.com (the "Site") and purchases made through the SOVA online store. By using the Site or placing an order, you agree to these Terms, subject to rights that cannot be waived under applicable law. SOVA operates as a brand of the seller identified in the checkout or order confirmation. Contact information appears below.

Products and descriptions

We make reasonable efforts to describe and display our products accurately. Colors may appear differently depending on your screen, and sizing and measurements are provided as guides. Product availability may change. Nothing in these Terms limits your rights if an item is defective, damaged, or not as described.

Pricing and order acceptance

Prices displayed on the Site are in U.S. dollars unless otherwise indicated. Applicable sales tax and any charges due will be shown at checkout. Placing an order is an offer to purchase. We may contact you about stock shortages, apparent pricing errors, payment problems, or suspected fraudulent orders. If we cancel an order after payment, we will refund the affected amount. Discounts and promotions are subject to any conditions disclosed with the offer.

Payments

Payment transactions are handled through Shopify and the payment providers offered at checkout. You authorize the applicable charge for the total shown when you submit your order. Additional provider terms may apply to optional payment services.

Shipping and delivery

Complimentary standard shipping is offered for eligible orders shipped within the United States. Available destinations and estimated delivery information are displayed at checkout or in our Shipping Policy. SOVA PURE items are generally expected to ship within 1–2 business days when in stock. SOVA PRECIOUS items may require approximately 4–6 weeks before shipment. These are estimates and may vary with product availability and processing requirements. Any revised shipment timing and your cancellation or refund choices will be communicated as required by law.

International shipping is not presently promised. If SOVA makes international shipping available, eligible countries, rates, import charges, and applicable conditions will be communicated before checkout. The shipping terms presented for your order control.

Returns and refunds

SOVA offers a 30-day return period, measured from the date of delivery, for eligible purchases. Returns are complimentary for qualifying U.S. orders. To initiate a return, email partnerships@sova.global with your order number, or follow the return instructions on the Site. Items should be returned unworn, undamaged, and with their original tags and packaging where reasonably applicable, except where consumer law provides otherwise. We may inspect returns before processing a refund.

If an item is final sale or subject to a specific return restriction, that restriction will be clearly identified before purchase. Approved refunds will be issued to the original payment method within the period stated in our Return and Refund Policy and as required by law. For damaged, defective, or incorrectly supplied products, contact us promptly so we can assist. Nothing in this section removes non-waivable consumer rights. Our separate Return and Refund Policy provides operational instructions and applies alongside these Terms.

Product warranty

SOVA offers a two-year limited product warranty, subject to the separate written warranty terms provided on the Site or with your purchase. The warranty's coverage, exclusions, available remedies, and claim procedure are governed by those written terms and applicable law. Nothing here limits statutory warranty rights.

Accounts and acceptable use

If you create a customer account, please provide accurate information and protect your login credentials. You may not interfere with the Site, attempt unauthorized access, or use the Site unlawfully. We may restrict abusive or unlawful activity where permitted by law.

Intellectual property

SOVA branding, product imagery, text, designs, and other Site content are owned by SOVA or used with permission. They may not be reproduced or exploited commercially without authorization, except as permitted by law.

Third-party services

The Site may contain links to or features operated by third parties. Separate terms or privacy notices may apply to those services. Our Privacy Policy explains how information is handled in connection with the Site.

Site availability and liability

We aim to keep the Site accurate and available but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, we are not responsible for losses arising solely from temporary site interruptions outside our reasonable control. Nothing in these Terms excludes or limits liability, warranties, or consumer remedies that applicable law prohibits us from excluding or limiting.

Changes to Terms

We may revise these Terms for future use of the Site by posting an updated version and revision date. Changes will not retroactively reduce rights associated with completed purchases where prohibited by law.

Contact

Email: partnerships@sova.global